Gurel Accessories – Frequently Asked Questions (FAQ)
Products
Q1. Are your products genuine?
Our products are high-quality fashion jewelry accessories. We offer specially designed bridal, henna, and special occasion accessories made with durable materials.
Q2. Will out-of-stock products be restocked?
Stock availability may vary by product. Most of our items are regularly restocked. Limited or old-season products may not be restocked. Please contact us for specific product inquiries.
Q3. How should I clean the products?
To extend the life of your fashion jewelry, avoid contact with chemicals and gently clean with a soft cloth.
Orders & Payment
Q4. How can I place an order?
Simply select the product, add it to your cart, and proceed to checkout to complete your order.
Q5. What payment methods do you accept?
We accept credit/debit cards and bank transfer options. All payments are protected by secure payment systems.
Q6. Can I shop without creating an account?
Yes, you can place an order as a guest. However, registering provides advantages such as order tracking and campaign notifications.
Shipping & Delivery
Q7. How long does delivery take?
Orders are usually delivered within 2–6 business days depending on stock availability and delivery address. (Delivery times may vary during peak periods.)
Q8. Do you offer free shipping?
Free shipping may be available during special campaigns or for orders above a certain amount.
Q9. Do you ship internationally?
Yes, we offer international shipping. Shipping costs are paid by the customer, and cash on delivery may not be available.
Returns & Exchanges
Q10. Can I return a product?
Of course! Please review our “Returns & Exchange Policy” page or contact customer support for details.
Q11. What should I do if I receive a damaged product?
If you receive a damaged or incorrect item, please contact us as soon as possible via [email protected] or by phone.
Support & Contact
Q12. How can I contact customer service?
You can reach us via WhatsApp, phone, or email at [email protected].
Q13. How can I track my order?
Once your order is shipped, you will receive a tracking number via SMS or email to monitor your shipment.